Growth & MonetizationFeb 2024 – Present
ETS Growth & Monetization
Senior Product Manager, eCommerce & Growth · ETS
Led growth and monetization across discovery, checkout, scheduling, and post-purchase journeys — launching new revenue products and scaling self-service to cut support dependency.
~25%
Net profitability improvement
52%→23%
Support dependency
What I did
- —Led growth and monetization across discovery, checkout, scheduling, and post-purchase journeys.
- —Launched revenue products including bundles, add-ons, and scheduling protection.
- —Scaled chatbot, help-center, and self-service experiences to reduce support dependency.
- —Delivered recommendation engine, checkout, and platform improvements across SFCC, scheduling, AI-generated content, finance, and support systems.
Search & DiscoveryFeb 2024 – Present
Search & Discovery
Senior Product Manager, eCommerce & Growth · ETS
Improved product search and discovery to cut user effort and increase add-to-cart conversion, alongside recommendation engine work across the platform.
-40%
User effort to find products
What I did
- —Improved search and product discovery experiences to reduce friction in finding the right product.
- —Shipped a recommendation engine to surface more relevant products across the journey.
- —Iterated with funnel analysis and experimentation to validate discovery changes.
EdTech & LearningJun 2020 – Aug 2023
nLearn Kids — 0→1 Paid Learning Platform
Senior Product Manager · GTET (Narayana Group)
Scaled a paid learning platform from 0 to 135K+ subscribers in its first year, then kept improving retention, content strategy, and enterprise reach.
135K+
Paid subscribers in year one
~65%
YoY retention improvement
$1M+
ARR from new B2B channels
What I did
- —Scaled nLearnKids from 0 to 135K+ paid subscribers in the first year through rapid experimentation and engagement-loop design.
- —Redesigned learning engagement, content strategy, and core product experience to lift retention.
- —Launched B2B MVPs that opened new enterprise adoption channels.
- —Introduced AI-enabled content generation and validation workflows to cut content-production cost and improve speed.
B2B SaaS & Developer ToolsJun 2020 – Aug 2023
nLearn Suite — B2B School Ecosystem
Senior Product Manager · GTET (Narayana Group)
Built and scaled a B2B learning ecosystem for schools, connecting students, teachers, parents, and school admins through dedicated apps and workflows.
$1M+
ARR from B2B channels
~65%
Retention improvement
What I did
- —Built product experiences for multiple school stakeholders: students, teachers, parents, and administrators.
- —Launched B2B MVPs that opened new enterprise adoption channels.
- —Improved learning engagement, content workflows, and operational efficiency across the platform.
- —Supported revenue expansion through school-led product adoption.
Logistics & Operations PlatformsJun 2017 – Jun 2019
Logistics App — Brokers & Transporters
Associate Product Manager / Full Stack Developer · Transin Logistics
Built logistics products for brokers, transporters, and truck owners, including location tracking, order-book management, operational metrics, and pricing workflows.
1,000+
Truckers in MVP rollout
+23%
Customer retention improvement
Broker & transporter
Workflows shipped
What I did
- —Built a shipment visibility module that improved customer transparency and retention.
- —Created operational workflows for brokers, transporters, and truck owners.
- —Supported MVP rollout used by 1,000+ truckers across India.
- —Created metrics frameworks to improve visibility into business health and operational efficiency.